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Service Desk in Fayetteville at General Dynamics Information Technology

Date Posted: 3/15/2019

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Job Description

Job Description

Responsible for identifying, troubleshooting and resolving problems encountered on various computer systems, printers, websites, and desktop applications. Provide technical support to end-users regarding computer hardware and software. Install, test, certify and troubleshoot networking cabling systems. Serve as customer contact on technical and service related problems. Identify/Install new releases, updates, or other changes to software and hardware. Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software. Ability to work under limited supervision; performs additional duties as assigned.

  1. Screens and manages trouble tickets based on SLA priorities
  2. Installs, configures, and upgrades computer hardware and software.
  3. Provides end-user software troubleshooting and support.
  4. Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.
  5. Provides phone and help-desk support for local and off-site users.
  6. Analyzes customer needs to determine functional and cross-functional requirements.
  7. Maintains current knowledge of relevant technologies as assigned.
  8. Participates in special projects as required.
  9. Will create new user accounts, issue the accounts, and maintain the accounts.

Job Requirements


2-4 years of directly related experience supporting help desk operations.

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.