ATF ESA V Service Delivery Manager in Washington, DC at General Dynamics Information Technology

Date Posted: 8/12/2019

Job Snapshot

  • Employee Type:
  • Job Type:
  • Experience:
    Greater than 15 years
  • Date Posted:
  • Job ID:

Job Description

The Service Delivery Manager (SDM) is responsible for overall coordination, status reporting, and stability of project oriented work efforts for the Federal Components (FCs) using the ESA V contract vehicle. The SDM establishes and implements project management processes and methodologies for the IT community to ensure projects are delivered on time, within budget, adhere to high quality standards and meet customer expectations. The SDM must have experience in one of the following disciplines: Information Systems, Information Technology, Engineering, Management/Business Management, or Computer Science.

Responsibilities and Duties:

  • Assemble project plans and teamwork assignments, directing and monitoring work efforts on a daily basis, identifying resource needs, performing quality reviews; and escalating functional, quality, cost, timeline risks and issues appropriately.
  • Track key project milestones and adjust project plans and/or resources to meet the needs of customers. 
  • Coordinate communication with all areas of the enterprise that impact scope, budget, risk and resources of the work effort being managed.
  • Assist the Program Manager and Chief Technology Architect in partnering with senior management of the business community to identify and prioritize opportunities for utilizing IT to achieve the goals of the enterprise. 
  • Manage human resources and staffing functions to ensure project performance is exemplary (e.g., hiring, performance management). 
  • Manage one or more cross-functional projects of medium to high complexity.

Required Qualifications:

(Must have one or more of below)

  • ITIL V3 Level 1 Certification.
  • Six Sigma Black Belt certified by a credible certification organization.
  • Microsoft Certified IT Professional (MCITP)
  • Project Management Professional (PMP®) Certified. 

Desired Qualifications:

  • Demonstrated experience providing high-quality service in environments similar to the initial FC environments based on incentivized SLAs/performance standards.
  • Demonstrated experience providing high-quality service during Government infrastructure transitions.
  • Demonstrated experience providing high-quality service in environments similar to the Contractor’s solution based on incentivized SLAs/performance standards.
For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training, and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs, and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.','industry