Computer Support Technician - TS/SCI Clearance in Huntsville, AL at General Dynamics Information Technology

Date Posted: 8/13/2019

Job Snapshot

Job Description

GDIT is looking for a Computer Support Technician who holds TS/SCI with poly for a full time position, located in Huntsville AL.


GDIT will provide DoDIIS (Department of Defense Intelligence Information System) customers worldwide with an ESOC consisting of Self-Help Knowledge Portals, remote Service Desk resolution support, and in-field customer engagement support. GDIT will be the first point of contact for IT problem resolutions helping to increase user satisfaction, reduce resolution time, and consolidate and standardize remote and in-field customer support at the enterprise level.
 

The role of the Computer Support Technician is to provide second line support for all clients. The Computer Support Technician is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. IT Support staff work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, phone, in person (for walk-in customers) and self-service.

Essential Job Functions:

  • To diagnose and resolve software and hardware incidents, including operating system (Windows) and across a range of software applications.
  • To assist all our users with any logged IT related incidents when called upon.
  • To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
  • To accurately record, update and document requests using the IT service desk system.
  • To install and configure new IT equipment.
  • To resolve incidents and upgrade different types of software and hardware
  • To resolve incidents with workstations, printers, scanners, VoIPs, Desktop Video Teleconference (DVTCs)
  • To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
  • General understanding of networking principles also required
  • Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.

Qualifications

  • AA or equivalent & 8+ years related experience
  • Must have Top Secret/ SCI clearance
  • Security+ or other 8570 certification a must
For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training, and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs, and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.','industry