Continual Service Improvement Advisor (SRF 3272) in John C. Stennis Space Center, MS at General Dynamics Information Technology

Date Posted: 8/14/2019

Job Snapshot

Job Description

Created after 9-11-2001, the Department of Homeland Security consolidated numerous agencies' data centers for central management. GDIT plays a key role in the Department's IT integration strategy through its Data Center-1 program.  GDIT's DC-1 program is committed to delivering an efficient, responsive, and mature data center operation through excellence in service delivery, performance, and continual service improvement.

We are seeking a Business Process Analyst to partner with leadership to provide strategic support to help the program improve performance by analyzing situations, identifying gaps, and proposing solutions.


• Influence stakeholder decisions by 'selling' strategic performance concepts.

• Conduct front-end analyses and needs assessments; implement surveys.

• Use a variety of performance strategies, tools, and interventions (i.e., organizational development, needs or trend analysis, needs assessment, training evaluation, etc.) to implement change, monitor solution implementation, and assure organizational success.

• Analyze organizational or project/program performance indicators to identify key areas for improvement.

• Design and implement data collection methodologies to assess organizational needs (e.g., organizational occupational structure, training needs, organizational climate, effectiveness) employing professionally accepted practices and standards.

• Develop performance measures to monitor progress toward organizational or program/project goals and objectives.

  • Develop and coordinate tiger teams to drive solutions or results (CMDB, portal, SNOW).  Work cohesively as part of a team. 
  • Assist with the DC2 and DC1 migration to manage and coordinate any tiger team need. 
  • Facilitate and host any necessary calls to maintain open communication to guarantee progression to management. 
  • Facilitate training and ISO Audit’s as needed. 
  • Facilitate new tool integration and coordinate with the Enterprise Trainer to develop training materials. Assist in coordinating and roll-out of any new versions or •tools to ensure all areas have been considered. 

•       Use best practices to improve Customer Experience throughout the organization while finding cost savings. 

•       Support the organization or program in creating and sustaining a strong customer focus and high expectations for performance.

•       DHOC projects at Sr. Management discretion.  


The ideal candidate will be someone with a desire for continual learning and who possesses strong communication (oral and written), problem-solving, analytic, and interpersonal skills.  Must be motivated, accountable, adaptable, decisive, flexible, customer service and requirements oriented.  Must be willing to listen to and show appreciation for alternative ideas and approaches. Seeks out, evaluates, and integrates a variety of perspectives.  Educates others on assessment/evaluation processes, benefits, and potential issues.  Has the ability to work effectively (independently and/or within teams) across functional areas in a collaborative environment.


•       BA/BS degree and 8 years of Business Process Analysis exp.

•       Lean Six Sigma White Belt

•       Proficient with Microsoft Office suite of tools (i.e., Excel, Word, Project)    


      •       ITIL

• Project Management Fundamentals 

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training, and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs, and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.','industry


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