Customer Service Representative, Barbourville, KY in Barbourville, KY at General Dynamics Information Technology

Date Posted: 8/12/2019

Job Snapshot

Job Description

General Dynamics Information Technology is looking for Customer Service Representatives for the United States Citizenship and Immigration Services Customer Engagement Center (USCIS CEC).

Are you looking for a new career with great benefits, including the opportunity to work from the comfort of your home?   You will be able to work in-office or at home, once you are fully trained.

We also offer,  School Schedule flexibility, Monday-Friday, work shift schedules 8am to 9p., Quarterly/month incentives, Referral bonuses.

Apply Today! One of our recruiters will contact you directly to provide additional information and schedule a time for you to meet with our team.


General Dynamics Information Technology, in Barbourville, KY is looking for Customer Service Representatives for the USCIS CEC Immigration Program.

  • Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers.
  • Places outbound customer service or customer satisfaction calls, as required by client.
  • Completes call guides; gathers and verifies required information.
  • Attends telephone skills and program information training sessions; adheres to established levels of service.
  • Adheres to established customer service and documentation standards within required time frames.
  • Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation
  • Basic Qualifications
  • High school diploma or G.E.D.
  • Zero or more years of customer service or other telephone experience
  • Other Qualifications
  • Basic communication skills
  • Call center experience preferred
  • Ability to follow oral and written directions
  • Ability to meet professional standards towards project and co-workers
  • US Citizenship is required, as stated in the contract - Must be able to obtain and maintain a government security clearance. Work Environment:
  • Office environment
  • May require shift work
  • Performs clerical or administrative duties as assigned.
For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training, and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs, and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.','industry