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Customer Services and Information Technology Officer, w/Poly in Herndon at General Dynamics Information Technology

Date Posted: 3/15/2019

Job Snapshot

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Job Description

Ops Admin: Shift is Thursday/Friday/Saturday from 6:30PM-6:30AM and every other Wednesday from 6:30PM-2:30AM

This role is for a 24/7 dynamic Operations Center. This CSITO will work alongside an Operations Engineer in the Center handling all phone calls, initial triaging of incidents and issues, performing as a watch officer using cloud technology along with Nagios and Splunk to manage the Network, systems, and applications. Responsible for daytime and after hours escalation of incidents, and communication to high level government officials. This CSITO will have System administration skills( Linux / Windows) and will learn to perform patching, accounts creation and other Tier 2 support duties. This is a role with a huge opportunity for growth and further responsibility. This night shift is 12 hours 6:30pm - 6:30am Thursday, Friday, Saturday and every other Wednesday (8 hours).

Additional Mandatory Skills: 
• Directly related work experience in a technical help desk position supporting Windows XP, Microsoft Office 2003 or later, Internet Explorer, and business applications used within a business environment
• Knowledge of multiple desktop programs, configuration and debugging techniques
• Detailed oriented as well as excellent oral and written communication skills
• Sound problem resolution, judgment, and decision-making
• Experience with TCP/IP and general networking issues
• Experience providing superior customer service and support
• Experience working effectively in a team environment, communicating effectively, resolving issues efficiently, and contributing to the improvement of the infrastructure
• Strong interpersonal and organization skills, successful in working both independently and in a team environment
• Strong troubleshooting skills
• Experience excellent listening and writing skills

Desired Skills: 
• Help Desk/O&M experience
• Ability to work independently; and manage multiple task assignments
• Excellent verbal and written communication skills
• Demonstrated experience with Service Now or IBM Tivoli Service Request Manager
• Demonstrated experience with monitoring tools and creating metric reports
• Demonstrated ability to describe how to use an application, system, etc.
• Experience with data mining tools (i.e., Splunk)
• Experience with monitoring tools (i.e., Nagios)

Manages the functionality and efficiency of a group of computers running on one or more operating systems

Job Requirements


As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors. With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services. GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.