Director, Information Systems in Chantilly at General Dynamics Information Technology

Date Posted: 10/14/2018

Job Snapshot

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Job Description

The candidate will be responsible for the Client Services group in the Office of the CIO, which consists of Field Services Support (FSS), Customer Service Management (CSM), and the GDIT Service Desk (SD). The candidate must be able to develop and implement effective execution and transformational strategies that can adapt to a rapidly changing environment.  Must have proven people skills to manage a distributed staff of 150+ technicians across the CONUS with day-to-day operational service delivery requirements across GDIT Divisions, Programs and HQ. 

This role is uniquely positioned for success in two ways 1) As a visionary leader to drive transformational change and culture as the Face of IT engaging customers all across the NewGDIT and 2) Leverage technical experience and capabilities for operational excellence delivering information system solutions and collaborative technical support across 200+ locations and functional service areas.  The ideal candidate understands   


Specific responsibilities include:

  • Directly, and through subordinate managers, plans and directs the design, installation, modification, and operations

of information system capabilities

  • Prepares short and long-range budget and support plans for software system development, applications selection, and system maintenance.
  • Develop a strong IT service catalog strategy and implementation that aligns with employee demand management
  • Promote a continuously improving environment by contributing to the problem management process and ensuring execution of corrective actions assigned to the team.
  • Supports, plans and executes business systems and service integration and technical solutions related to mergers, acquisitions, and divestitures
  • Ensures that proposals for the purchase of hardware, software, and technical services meet technical specifications
  • Responsible for the integration of new or existing software technology into business operations.
  • Responsible for developing and implementing an IT Service Management platform based on ITIL
  • Managing and interacting with various IT groups for Service Strategy, Design, Transition, Operation, and Improvement.
  • Works with internal customers to understand their business objectives and document, modify, and model business process designs in understandable terms for development.
  • Engages Organizational Communications for customer notifications related to outages, projects, or other marketable items.
  • Develops customer outreach strategies to solicit the Customer Voice across managed sites
  • Estimates resource needs and workforce balancing based on skills mapping and organizational strategy
  • Maintains current knowledge of relevant technology and promotes future skills development in emerging technologies such as: ServiceNow, Office365, and Aruba
  • Participates and/or leads special projects as requested or directed

Job Requirements

12-15 years of related information systems experience, including management experience.

  • Experience participating in compliance and cyber security audits related to NIST 800-53 controls.
  • Expert knowledge to support mission critical information technology and business systems
  • Demonstrated awareness of new systems technologies and how they could be leveraged to benefit the company, customers and providers, new business strategies and corporate initiatives.
    • Experience establishing SLA’s and effectively manage metrics and KPI’s minimally to industry standards and benchmarks
  • Experience successfully leading large enterprise initiatives of varying complexity and scope
  • Awareness of current information technology products, services, and solutions
  • Knowledge in managing a distributed customer support model with 150+ employees and 30,000 customers
  • Effective management and coaching skills that promote accountability and continuous improvement
  • Customer facing personality with strong presentation and oral/written communication skills to engage stakeholders
  • Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change
  • Must be able to work well with staff members, user community, senior management, and employees at all levels of the company.
  • Ability to work hours outside of normal business hours are often required to meet program and service requirements.
  • Ability to travel to GDIT locations and conduct site visits and customer outreach activities
  • Must be a US Citizen or a Legal Permanent Resident
  • Position is located at our Chantilly, VA location and requires the candidate to travel to Corporate HQ in the NCR

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.