EITaaS Deputy Program and Operations Director in Falls Church, VA at General Dynamics Information Technology

Date Posted: 8/12/2019

Job Snapshot

Job Description

This position is not yet funded. 

GDIT is seeking an Enterprise Operations Manager who will have responsibility for the full range of matters pertaining to sustaining assured information delivery, system and network availability, and information protection for information technology (IT) capabilities balancing stability with responsiveness in support of the Army Enterprise Information Technology as a Service (EITaaS) contract. The Enterprise Operations Manager will lead the enablement of battlespace awareness and command and control for service operations for the Army Managed Services, which supports 1,400,000 users. This position will have responsibility for near real-time reporting of alerting, queueing, and reporting of anomalies and performance matters impacting the confidentiality, integrity and availability of all applicable systems on the Army Enterprise network. The Enterprise Operations Manager will have overall responsibility for Information Technology (IT) Operations, NOC Services, Security Operations Center (SOC) Services, and File Removal Services within Army Service Operations.


Serve as the GDIT primary representative responsible for operations of all services and collaboration with other service providers to provide the common services for the sustainment of EITaaS Service Operations.

Lead the coordination with the EITaaS Network Operation and Security Centers, watch teams, support personnel and task areas leads to resolve service disruption issues and to enhance situational awareness and operational service performance.

Provide guidance and direction on the day-to-day activities required to deliver end-to-end monitoring, management, administration, and maintenance for all EITaaS services and infrastructure.

Oversee Security Operations Center functions such as continuous monitoring, operating, reporting, detection, investigation, defending and maintaining the cyber security components.

Ensure continuous monitoring and manage cyber security service components (e.g. alarms, events, logs) for security, capacity, performance, availability and support elements (power/cooling).

Lead weekly service operations meetings apprising the EITaaS Government leadership of SLA performance, network and system operations, security, remediation activities, performance impacts, system outages, and other operational matters impacting system confidentiality, integrity, and availability.

Ensure adequate resources, procedures, and reporting for backup, restore, and data recovery strategies and that they are consistent with SLA requirements.

Ensure all network devices and systems comply with the configuration baselines and all Security Technical Information Guides (STIGs) are accurately configured and applied to all systems.

Ensure processes are in place to review, update, and develop documentation for system and network services, data storage operations and maintenance processes and procedures and provide recommendations for improvements/changes.

Provide support to the network and systems security personnel in Information Assurance and Cybersecurity incident response.

Provide guidance and direction on the performance of operational security functions, as required, and provide accurate reports of related activities, to include but not limited to Information Assurance Vulnerability Alerts (IAVAs) and vulnerability patching.

Work location: Flexible


Bachelor's degree in with 12+ years of relevant experience.


Experience leading, managing, and overseeing large-scale enterprise operations and support teams.

Demonstrated experience managing globally dispersed teams with responsibility for service operations comprising at a minimum network operations, administration, operations and maintenance, and security operations and monitoring among other tasks.

DoD 8570 IAM II certification.

Currently possess an active DoD Top Secret security clearance with the ability to obtain and maintain a TS/SCI clearance.


Prior Army Automation Officer Experience

PMP Certification.