Facility Staff Support Senior in Mobile at General Dynamics Information Technology

Date Posted: 10/31/2018

Job Snapshot

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Job Description

Performs non-routine administrative and analytical tasks in one or more business support functions within the organization, including remote support functions to all users of all levels utilizing a specialized application.

Responsible for supporting all aspects of the of the USACE ENGLink Help Desk operations located at Mobile Alabama.

  • Must be able to communicate clearly and provide courteous customer service
  • Will receive trouble requests via walk-ups, calls, or through email and enter requests into a trouble ticket tracking system
  • Must possess strong troubleshooting skills for USACE’s EM Application and Database (ENGLink)
  • Provide support and training to other technicians and end users of the ENGLink Application and Database
  • Will provide technical managerial support for the USACE ENGLink users accounts

1. Performs non-routine administrative and analytical tasks in one or more business support functions within the organization, including contracts, facilities planning, finance, logistics, property management, purchasing and/or security.

2. May perform tasks relative to the control of company and/or government property assigned to the organization.

3. May perform facilities planning activities, including coordinating the storage and movement of furniture, systems, and equipment.

4. May act as facility security officer to ensure compliance with company, customer and government security regulations and procedures.

5. May maintain financial databases, analyze data, and develop reports.

6. May provide guidance and work leadership to less-experienced administrative staff.

7. Participates in special projects as required.

8. Researches, prepares and edits technical documents for publication, including users manuals, training materials, installation guides, proposals, and reports.

9. Reviews, researches, and edits information for preparation of contract deliverables.

10. Ensures documents meet editorial and customer specifications and adhere to standards for quality, graphics, format, and style.

11. Interfaces with writers, illustrators, word processors, and subject matter experts in coordinating/preparing the edited draft for publication.

12. Participates in the creation of proposals and multi-media presentation materials.

13. Participates in the design and development of marketing brochures, conference programs, public relations announcements, and other materials when requested.

14. Maintains current knowledge of relevant technology as assigned.

15. Participates in special projects as required.

Job Requirements

5-8 years of related administrative and analytical experience.

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.



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