Field Support Technician I - TS/SCI with Poly in Annapolis Junction, MD at General Dynamics Information Technology

Date Posted: 8/12/2019

Job Snapshot

Job Description

General Dynamics Information Technology is the premier provider of high-tech IT solutions to the government IT market. At General Dynamics Information Technology, we deliver cost-effective, next-generation IT solutions and services to the Department of Defense, the intelligence community and federal civilian agencies as they modernize their information systems.

Position Summary:

Installs, operates, maintains, repairs and modifies equipment. Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations. Analyzes and evaluates products and related performance. Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time. Installs, upgrades and removes products ensuring coordinative engineering field change. Maintains effective customer communications and relations. May provide onsite training of customer support personnel.

QUALIFICATIONS:

  • Associates Degree in related field or equivalent combination of education and/or experience
  • Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals. Well-versed in installing windows, software, applications, antivirus and patches
  • Demonstrated ability to read and understand technical manuals and schematics
  • Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)
  • Able to manage time and priorities effectively
  • Able to work efficiently with minimal supervision
  • Proficient in working with end-users remotely
  • Demonstrated expertise in Microsoft Windows 7 and 10
  • Familiar with Active Directory security and policies
  • Excellent analytical and problem solving skills
  • Outstanding communication skills to relate with team members and support workers
  • Able to lift 50 lbs
  • Active TS/SCI with poly required
For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training, and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs, and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.','industry