Help Desk Analyst - part time weekends in Yorktown, VA at General Dynamics Information Technology

Date Posted: 8/15/2019

Job Snapshot

Job Description

GDIT is searching for a Help Desk Analyst to support our OIS Program located in Yorktown, VA and Mechanicsburg, PA. This will be part time Weekend shift work. ORDNANCE INFORMATION SYSTEM (OIS): The OIS is an integration of ordnance logistics systems used by the Navy and Marine Corps for ordnance asset management and accountability. The OIS is comprised of integrated applications and distributed databases providing controlled global access, where a single action results in a system wide update. OIS is the data repository and management tool for central inventory management and local stock control of Navy ammunition.

  • Process and review requests for application accounts
  • Resolve incidents related to user accounts
  • Answer customer phone calls
  • Inform users of issues as they arise
  • Diagnose, identify, isolate, and analyze problems using historical records
  • Maintain and update records and tracking databases
  • Alert management to recurring problems and patterns of problems

REQUIRED CLEARANCE: Secret

REQUIRED CERTIFICATION:  One of the following (or higher):  CompTIA Security+ CE; Cisco Certified Network Associate-Security (CCNA-Security); System Security Certified Practitioner (SSCP)

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training, and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs, and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.','industry