Help Desk Technician in Chantilly at General Dynamics Information Technology

Date Posted: 10/14/2018

Job Snapshot

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Job Description

General Dynamics Information Technology (GDIT), a leading provider of systems engineering, integration, IT service operations and support solutions, is seeking talented professionals to deliver valuable services and solutions to our customers.

GDIT has a great team consisting of experienced and knowledgeable managers who lead and support the career development objectives of our employees. Our employees consider the company to be a solid partner in their career, with an abundance of advancement opportunities.

We are seeking motivated personnel to assist senior level technicians with providing technical support and troubleshooting of networks, desktops and/or systems hardware and software. Experience with help desk support methodologies such as ITIL and its supporting processes is desired. This opportunity supports a leading, national cyber-defense related mission utilizing heterogeneous MAC OSX and Unix-based systems and is perfect for those desiring a natural career progression through increasing levels of responsibility and use of newer technologies such as VMWare and Cloud based technology. Advancement opportunities exist within the same task up to the system’s engineering level. Candidates must work well independently and with a team.

Candidates must be able to:

  • Screen, refer and diagnose internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
  • Install, configure, and upgrade computer hardware and software.
  • Provide end-user software troubleshooting and support.
  • Apply advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.
  • Provide troubleshooting and support.
  • Participate in the administration of e-mail systems.
  • Provide phone and help-desk support for local and off-site users.
  • Provide guidance and work leadership to less-experienced technicians, and may have limited supervisory responsibilities.
  • Analyze customer needs to determine functional and cross-functional requirements.
  • Maintain current knowledge of relevant technologies as assigned.
  • Participates in special projects as required.

Job Requirements

  • Experience in help desk support and/or systems administration are desirable
  • Certification or experience with environments using the ITIL framework are desirable
  • Candidates must have an active TS/SCI clearance w/current CI Poly OR be able to pass a CI Polygraph.
  • Strong work ethics, ability to work independently and as part of a multi-contractor team in support of fast-paced but vital government mission

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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