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Incident Manager in Arlington at General Dynamics Information Technology

Date Posted: 4/7/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Arlington
  • Job Type:
    Management
  • Experience:
    Not Specified
  • Date Posted:
    4/7/2018
  • Job ID:
    2018-36548

Job Description

Job Description

  • Manages the functionality and efficiency of a group of computers running on one or more operating systems.
  • Maintains the integrity and security of servers and systems.
  • Sets up administrator and service accounts.
  • Maintains system documentation
  • Interacts with users and evaluates vendor products.
  • Makes recommendations to purchase hardware and software, coordinates installation and provides backup recovery.
  • Develops and monitors policies and standards for allocation related to the use of computing resources.
  • May program in an administrative language.
  • Develops and implements testing strategies and document results.
  • Provides advice and training to end-users.
  • Maintains current knowledge of relevant technologies as assigned.
  • Participates in special projects as required.

Job Requirements

Qualifications

8 years of directly related experience in systems operations and analysis.

Required Skills:

  • Active Directory account management
  • Data migrations DFS\DFSR knowledge
  • Windows 7 troubleshooting and OS deployment
  • Application troubleshooting- Outlook; Word; Excel; Java; IE etc. Service Desk
  • Microsoft Office 2010/2016 support
  • Profile rebuilds
  • Permissions request
  • Security group creation and management
  • Citrix VDI support
  • Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible
  • Assign unresolved Incidents to appropriate Tier 2 Support Group
  • Log all Incident/Service Request details, allocating categorization and prioritization codes
  • Keep users informed about their Incidents’ status at agreed intervals
  • Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.)
  • Provide first-line investigation and diagnosis of all Incidents and Service Requests
  • Verify resolution with users and resolve Incidents
  • Escalate Major Incidents to the Incident and/or Problem Manager
  • Escalate Incidents at risk of breaching Service Level Agreement to the Incident Process Coordinator.
  • Position will require after hours support for server patching rotation.

Must possess appropriate current DoD Information Assurance (IA) Certification to be considered for employment,  CompTIA Security+CE.

As part of your role/function on the program, you will be granted privileged user access. Privileged Users are subject to greater scrutiny as a direct result of the significant responsibilities placed upon them. Please be aware that because of these critical duties, you will be subject to additional IT system monitoring, and supervisory evaluation to ensure continuous adherence to Privileged User processes and procedures. Privileged Users are subject to a zero tolerance policy for security violations.

As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.



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