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IT Account Maintenance Lead in Washington at General Dynamics Information Technology

Date Posted: 2/3/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Washington
  • Job Type:
    Other
  • Experience:
    Not Specified
  • Date Posted:
    2/3/2018
  • Job ID:
    2017-30875

Job Description

VIRTUAL JOB FAIR

CALLING ALL ANALYSTS

ARE YOU INTERESTED IN AN EXCITING ANALYST CAREER WITH GENERAL DYNAMICS INFORMATION TECHNOLOGY?

JOIN OUR VIRTUAL JOB FAIR NOVEMBER 14-16.

Please schedule a time that works best for you. Interviews can be done from the comfort of your home, car or on a work break. We are excited to talk with you!!

CLICK ON THE LINK BELOW TO SELECT A TIME TO CHAT WITH A RECRUITER.

Click here to set up your virtual interview

The IT Account Maintenance Lead supervises all account maintenance analysts and directs day to day account maintenance activities and operations supporting the Enterprise Service Desk as well as Tier II/Tier III functions. The position is also responsible for:

  • Leads a team of IT account maintenance analysts responsible for user account administration and user access for the Federal Department, its service providers, vendors and contractors.
  • Employs user account management principles and processes, including, but not limited to account provisioning and de-provisioning, creation of shared resources; creation and modification of distribution lists and security groups.
  • Utilizes Microsoft Active Directory, Forefront Identity Manager (FIM), Microsoft Exchange, MS Windows PowerShell and a host of other tools to manage and administer user accounts in a busy and dynamic Federal Agency IT ecosystem.
  • Defines application/system problems by conferring with all stakeholders
  • Develops and executes solutions by coordinating with developers and engineers as needed to resolve issues quickly.
  • Leads the Account Maintenance team in determining incident priority and classification, business impact of incidents/problems, and escalates results/findings in a timely fashion.
  • Supports the Enterprise Service Desk to quickly restore service/access to end-users
  • Contributes to projects involving Identity and Access Management solutions, including user provisioning and de-provisioning, retention policies, role-based access control, authentication, and authorization.
  • Troubleshoots and researches account issues involving two-factor authentication (RSA SecurID, PIV/Smart Cards, and others), and general network access to shared resources.
  • Resolves user connectivity and access issues
  • Monitors support queues to ensure service requests and escalations are addressed according to established SLAs.
  • Trains new team members as well as existing team members.
  • Develops, updates, and maintains SOPs and other program documentation
  • Maintains current knowledge of relevant technologies and subject areas.
  • Participates in special projects as required.

Job Requirements

i) 5-8 years of significant hands-on experience performing and leading IT account maintenance

ii) Demonstrated significant experience leading, managing, creating, modifying user accounts, user access, and shared resources

iii) Considerable hands-on experience leading a team of a minimum of 5 account maintenance analysts responsible for user account administration utilizing Microsoft Active Directory, Microsoft Exchange, MS Windows PowerShell and a host of other tools to manage and administer user accounts in a busy, and dynamic Federal Agency IT ecosystem

iv) Significant hands-on experience triaging and resolving requests for technical support

v) Must have these specialized skill-sets and experience: Active Directory; Microsoft Exchange; PowerShell; Forefront Identity Manager (FIM); VPN/Remote connectivity; Endpoint Security; VDI; ServiceNow

As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.



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