IT Help Desk Engineer in North Charleston, SC at General Dynamics Information Technology

Date Posted: 8/12/2019

Job Snapshot

Job Description

Federal Probation and Pretrial Academy (academy) is looking for a Help Desk Analyst.  In addition to providing traditional help desk support functions the incumbent will also provide technical assistance on a wide variety of IT functions in order to support the mission of the academy.

The incumbent will be responsible for providing IT support to end-users on hardware, software, and network related incidents, requests, questions, and use. 

Have a wide range of skills and knowledge in computer hardware and software as well as networking systems in use at the academy. Have experience in the set-up, configuration, use, and trouble-shooting of computers. 


  • Provide day-to-day telephone support to the end-user community including: staff, students and visitors at the academy. 
  • Monitor and track existing incidents and service requests through closure. 
  • Follow standard escalation procedures.  
  • Assists end-users with installation, configuration, and troubleshooting of hardware and software including, but not limited to: Network Connectivity, MS Office 365, Microsoft Outlook, tablet/smartphone support, basic Windows Operating System concepts and Apple (Mac) devices.  
  • Work well in a team environment with a diverse end-user population.
  • Work with inventory system to maintain up-to-date inventory records.
  • Troubleshoot Wi-Fi related issues with staff and students.
  • Excellent communication and interpersonal skills when dealing with both internal/external customers and staff
  • Willingness to travel for training or as otherwise needed.
  • Maintains a professional attitude and appearance providing excellent customer service always, to include maintaining a good work ethic and assisting others when needed. 
  • Supports continuous improvement in the process and quality of the operations.

Must have:

  • Excellent communication skills (communication technical issues to non-technical users)
  • Excellent interpersonal skills
  • Excellent organizational skills
  • Excellent writing skills – be able to write clear and effective instructions to end-users when needed.
  • Software:
    • MS Office (365)
    • Windows Operating System (minimum Windows 7 and 10)
  • Hardware:
    • Desktop and Laptop computers
    • Printers (network and stand-alone)
    • Monitors
  • Wireless
For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training, and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs, and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.','industry