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IT Process Development Analyst – Telework in Oklahoma City at General Dynamics Information Technology

Date Posted: 2/14/2019

Job Snapshot

Job Description

General Dynamics Information Technology (GDIT) is seeking highly motivated technical professionals who are eager to play a major role in IT transformation at Government agencies in the aviation and other transportation fields.

This is a telework position. Onsite support will be required as requested by customer.

The Process Development Analyst will perform as follows:

  • Develops IT processes and documentation
  • Investigates current processes, evaluates process efficiency, proposes process improvements and presents improvement options to management
  • Understands and interprets KPIs, SLAs and other IT Service performance metrics
  • Leads and supports the development and implementation of program documentations to include SOPs and improved workflows required to deliver high quality, satisfactory and consistent support
  • Guides and recommends process improvement ideas/suggestions to program leadership to facilitate continuous program performance excellence
  • Maintains current knowledge of relevant technologies and subject areas
  • Participates in special projects as required

Job Requirements

1) 2+ years of directly related experience providing process development support

2) 2+ years of experience supporting an IT Operations/Service Delivery program

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.



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