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IT Quality Assurance Manager in Oklahoma City at General Dynamics Information Technology

Date Posted: 3/13/2019

Job Snapshot

Job Description

General Dynamics Information Technology (GDIT) is seeking highly motivated technical professionals who are eager to play a major role in IT transformation at Government agencies in the aviation and other transportation fields.

The IT Quality Assurance Manager will perform as follows:

  • Reviews IT service delivery support and program deliverable products for compliance with contract instructions and established standards and criteria
  • Manages and coordinates IT quality assurance activities and engagements
  • Establishes Quality Assurance (QA) testing procedures and data preparation
  • Develops and implements software/systems testing standards and procedures and conducts tests
  • Reviews, tests and establishes quality of reported performance metric data
  • Documents and analyzes test results, and makes recommendations to improve overall quality
  • Recommends quality improvements or changes to senior management
  • Develops processes, procedures, and systems and software work products to correct potential deficiencies
  • Makes technical comments and recommendations as needed
  • Coaches the program team in established quality processes and procedures
  • Develops, maintains and continuously updates processes/procedures to effectively review and assess program performance metrics, Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and other program documentation and artifacts.
  • Supports SLA, OLA, SOP action item follow-ups as well as technical/program management reviews
  • Ability to quickly interpret performance metrics/threshold requirements as well as non-compliant items/situations, working with the program team to develop resolution steps.
  • Administers problem management process including monitoring and reporting on problem resolution
  • Ensures adequate product testing prior to implementation
  • Initiates, leads and directs Continuous Service Improvement (CSI) initiatives across the program that promotes process improvement, efficiency enhancements and pinpoints areas that should be improved
  • Maintains current knowledge of relevant technologies as assigned
  • Participates in special projects as required

Job Requirements

1) 5 - 8 years of experience leading, managing and performing as a Quality Assurance Manager

2) Certification required: PMP or PgMP or DAWIA P/PM Level 3 or FAC P/PM Level III

3) Certification desired: ITILv3 or HDI

4) Demonstrated exceptional oral and written communication skills

5) Strong analytical skills and ability to understand the step-by-step process required to develop and maintain quality service

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.



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