IT Service Delivery Manager in Arlington, VA at General Dynamics Information Technology

Date Posted: 8/12/2019

Job Snapshot

Job Description

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and thats important.

GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.

We think. We act. We deliver. There is no challenge we cant turn into opportunity. And our work depends on a IT Service Delivery Manager joining our team to support Joint Service Provider – Enterprise Transport Management activities in Arlington, VA.

At GDIT, people are our differentiator. As an IT Service Delivery Manager supporting JSP-ETM, you will be trusted to determine functional requirements and serve as technical advisor to clients in assigned subject areas. In this role, a typical day will include:

  • Perform functional allocations to identify tasks and their inter-relationships. 
  • Research, identify, and recommend resources required for task execution and completion. 
  • Perform functional modeling based on requirements analysis. 
  • Recommend functional changes and identify areas for further investigation. 
  • Develop new systems or updates existing systems to meet client needs. 
  • Identify emerging relevant technologies that may result in improvements to current processes and systems. 
  • Write and update project documentation including system procedures, presentations, and training materials. 
  • Conducts functional testing of various systems. 
  • May provide guidance and work leadership to less-experienced analysts. 
  • Maintain current knowledge of relevant technologies and subject areas. 
  • Participate in special projects as required.

Bachelor's Degree in a related technical discipline, or the equivalent combination of education, professional training, or work experience.


5-8 years of related experience.

Active Secret Clearance.


For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.