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IT Service Management (ITSM) Suite Administrator - Telework in Oklahoma City at General Dynamics Information Technology

Date Posted: 2/18/2019

Job Snapshot

Job Description

General Dynamics Information Technology (GDIT) is seeking highly motivated technical professionals who are eager to play a major role in IT transformation at Government agencies in the aviation and other transportation fields.  

This is a remote - telework position. Onsite support will be required as requested by customer.

The Information Technology Service Management (ITSM) Suite Administrator will provide administration support of an ITSM suite and will be required to provide services across the following ITSM modules: service desk; asset management; change management; knowledge management and service level management.

The Information Technology Service Management (ITSM) Suite Administrator will lead and provide:

ITSM Suite Administration, including:

  • Managing license issuance and tracking
  • Managing support and development licenses
  • Managing application configuration

ITSM Suite Development, including:

  • Enhancing ITSM existing workflows
  • Upgrading and maintaining ITSM applications
  • Preparing system documentation on revised applications along with knowledge sharing.

Daily Responsibilities, including:

  • Creating and administering accounts for ITSM applications
  • Providing high level support to end users
  • Maintaining ITSM reports per user specifications; publishing reports
  • Maintaining performance measurement reports

Job Requirements


  • 8-10 years of directly related experience in systems administration and analysis
  • 5 years of experience leading complex projects
  • HDI certification or equivalent required
  • Proven hands-on experience implementing, configuring, administering and optimizing ITSM Platforms
  • Experience developing and managing Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Standard Operating Procedures (SOPs)

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.