Junior Cisco VoIP Engineer in Washington, DC at General Dynamics Information Technology

Date Posted: 8/12/2019

Job Snapshot

Job Description

Position Description:

GDIT has an immediate opportunity for a VoIP Engineer-Junior.  Candidates must have an active CCNA Collaboration Certification or 3+ years hands-on Cisco VoIP Application experience and excellent interpersonal and communication skills in a customer facing environment.

In this role you will primarily be responsible for the following areas / VoIP apps.

•                  CUCM – Phone Moves, Adds, Changes

•                  CUCM – Jabber, IM&P, SIP Trunking, BAT

•                  Contact Center Express

•                  VM Ware / Cisco UCS

•                  InformaCast

•                  Infortel

•                  WebEx (CWMS on-prem)

•                  CER (Cisco Emergency Responder)

•                  Cisco Unity Connection

•                  Windows 7, 10, Windows Server

•                  Application upgrades/cleanup

•                  Documentation and Reports

•                  Escalated VoIP tickets

•                  Able to work independently with minimal supervision

•                  Able to work directly with other IT and non-IT personnel, gather requirements and create effective solutions

•                  Knowledge and understanding of basic networking principles and administration

•                  Research analyze voice and network documentation and provides detailed reports to the VoIP team lead

•                  Providing quick turnaround of VoIP tickets (via ServiceNow) to maintain contractual SLAs

 

Minimum Requirements (including education):

Candidates must have:

•                  CCNA Collaboration Certification - or

•                  3+ years’ experience in Cisco VoIP environment using aforementioned Cisco products

•                  Bachelor’s Degree in Computer Science or related field

•                  U.S. Citizen or have legal right to work in the USA without sponsorship (Agency check will be required for this position)

It is highly desirable that candidates have:

•                  Skill in using analytics, logic and reasoning to troubleshoot issues and find the best solutions to overcome challenges

•                  Demonstrated ability to manage multiple tasks with conflicting priorities

•                  Previous experience supporting a Federal Government Agency

This role is not yet funded

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training, and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs, and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.','industry