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Lead Systems Technician - TS/SCI with Polygraph in Aurora at General Dynamics Information Technology

Date Posted: 1/13/2019

Job Snapshot

Job Description

Provides installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware.

  • Monitors and responds to hardware and software problems utilizing a variety of hardware and software testing tools and techniques.
  • Installs and configures applications software and related hardware (such as desktops, servers, and related peripherals like printers, scanners, drives, monitors and video teleconferencing hardware).
  • Provides software and system troubleshooting and support.
  • Provides technical support and training to end-users.
  • Provides guidance and work leadership to less-experienced technicians, and may have limited supervisory responsibilities.
  • Maintains current knowledge of relevant technology as assigned.
  • Participates in special projects as required.

Job Requirements

5-8 years of directly related experience supporting information systems operations.

Install, troubleshoot, repair, maintain and upgrade all PC hardware to include peripherals to ensure optimal performance.
  • Answer inquiries and troubleshoot software and hardware failures either in person or on the phone.
  • Perform hardware and software moves, adds, and changes.
  • Ensure systems and related equipment are in working condition.
  • Maintain records on inventory, repairs, downtime changes, and updates.
  • Maintain customer service ensuring that all customers are treated efficiently and in an appropriate manner as well as providing technical support and training to customers.
  • Maintain excellent verbal communication skills with the ability to communicate with both technical and non-technical customers and team members.
  • Maintain current knowledge of relevant technology as assigned.
  • Participate in special projects as required
Required Skills:
  • Ability to troubleshoot issues ranging from physical hardware, to network, to user profiles
  • Understanding of SCCM and other remote management tools
  • Experience with thin client set-up and Active Directory
  • Familiarity with basic router configurations and commands
  • Knowledge and understanding of the OSI model
  • Manage and document approved changes to the enterprise baseline
Must possess appropriate current DoD Information Assurance (IA) Certification to be considered for employment, either CompTIA Security+ CE, Systems Security Certified Practitioner (SSCP), OR CCNA-Security. CompTIA Security + CE is the preferred certification. Must attain the required DoD 8570 Certification prior to Hire Date.
Because of the sensitive nature of the work being done for this government client, all candidates must hold a TS/SCI with Polygraph. 

Candidate must possess appropriate current DoD Information Assurance (IA) Certification to be considered for employment, either CompTIA Security+CE, Systems Security Certified Practitioner (SSCP), OR CCNA-Security. CompTIA Security+ CE is the preferred certification. However, if the candidate does not have the current required certification, the candidate must successfully attain the required DoD 8570 Information Assurance (IA) Baseline certification within ninety (90) days after their first day of work; either valid CompTIA Security+ CE OR CCNA-Security certification. In addition, candidate must attain the required DoD 8570 Computing Environment (CE) Certification within one hundred eighty (180) days after IA Baseline Certification is obtained. After ninety (90) days of the candidate’s first day of work, failure to attain the required IA Baseline certification coupled with the computing environment mentioned may result in your employment ending with or without notice.

Benefits of this Position:

  • Opportunity for Fast Growth within the program
  • Professional Development Assistance –  Covering the Cost of Obtaining Professional & Technical Certifications (depending on program)
  • Educational Reimbursement –  toward degree programs and individual coursework
  • 401K Match – with 100% vesting on day one
  • Health, Dental and Vision Coverage to keep you healthy, starting your first day
  • We know work-life balance is important, GDIT offers Paid Time Off, Plus 10 Paid Holidays
  • Parking and transit commuter benefits

Why Work at General Dynamics IT?

  • Work with top talent and some of the brightest minds in your field 
  • Support missions that make a difference to our Nation
  • Become part of an organization that that is committed to the highest ethical standards in all that we do 
  • Thrive in the stability of a large organization, with the ability to move onto new opportunities, supporting different missions, building your career within GDIT
  • Want to move, or find a job close to home? We have positions in several locations in the United States and the world
  • Enjoy a culture that supports work-life balance

General Dynamics is a Fortune Blue Ribbon Company and Clearance Jobs Top 10 Government Contractor.

General Dynamics Information Technology solves our customers’ challenges through future-focused technology and services, ingenuity and deep mission-knowledge. Partnering with government, defense, the intelligence community, industry leaders and cutting-edge technology companies, we deliver solutions that make a difference – helping our customers to advance mission performance, transform operations and discover opportunities to build a better future.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.