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Lead Technician, Help Desk w/ Poly in McLean at General Dynamics Information Technology

Date Posted: 7/13/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    McLean
  • Job Type:
    Customer Service
  • Experience:
    Not Specified
  • Date Posted:
    7/13/2018
  • Job ID:
    2018-43806

Job Description

Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.

1. Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.

2. Installs, configures, and upgrades computer hardware and software.

3. Provides end-user software troubleshooting and support.

4. Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.

5. Provides troubleshooting and support.

6. Participates in the administration of e-mail systems.

7. Provides phone and help-desk support for local and off-site users.

8. Provides guidance and work leadership to less-experienced technicians, and may have limited supervisory responsibilities

9. Maintains current knowledge of relevant technologies as assigned.

10. Participates in special projects as required.

Job Requirements

5-8 years of directly related experience supporting help desk operations.


This is a service desk position, not close support
Customer service experience in IT Service Desk environment 
Knowledge/use of admin tools/admin console
Ability to remotely troubleshoot customer issues via phone/remote desktop support sessions
Knowledge of customer product base (software/hardware) helpful, but not required

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.



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