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Lean Six Sigma Black Belt Program Manager in Falls Church at General Dynamics Information Technology

Date Posted: 4/15/2018

Job Snapshot

  • Employee Type:
  • Location:
    Falls Church
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

The Health Solutions Section of General Dynamics Information Technology is looking for a Continuous Improvement Manager to work in a team environment on Lean Six Sigma process improvement initiatives.  We are looking for an manager who can provide mentorship to junior team members while also providing leadership to help implement the ongoing growth of the Health Solutions Continuous Improvement Team.   

Expectations of the Continuous Improvement Manager:

  • Supervises assigned staff to ensure on time completion of tasks.
  • Facilitate process improvement projects, utilizing industry-standard data modeling and Lean Six Sigma methodologies.
  • Provide leadership and mentoring to team members, primarily in the field of Lean Six Sigma process improvement.
  • Produce and present professional white papers to all levels of internal leadership as well as external clients highlighting solutions to problems.
  • Work closely with executive leadership to select appropriate projects while overseeing a well established Lean Six Sigma green belt program.
  • Facilitate Lean Six Sigma training and certifications.
  • Develop a thorough understanding of contact center data and processes.

Job Requirements

  • Bachelor degree or appropriate combination of education and experience.
  • Black Belt in Lean Six Sigma process improvement methodology
  • 10+ years experience in Lean Six Sigma process improvement methodology
  • Self-directed, solutions-oriented, and able to work independently
  • Demonstrated understanding of project management principles
  • Proficiency with SharePoint, Microsoft Office Suite 2007-2010 including Word, Excel, PowerPoint, Project, and Outlook.
  • Demonstrated proficiency with statistical analysis tools such as Minitab, Tableau, SAS etc.
  • Proven communication skills – both written and presentation skills will be evaluated during application process.


  • Customer Experience (CX) knowledge and experience
  • Graduate degree
  • Experience with large scale contact center operations (>1,000 CSRs in at least 3 locations)
  • PMP certified
  • Familiarity with Medicare and Healthcare policies
  • Proven ability to lead and manage small teams, including project management and talent development
  • Experience with multi-channel contact centers, including Social Media involvement
  • Miltary experience
  • Familiarity with ISO standards, including 9001, 14000, 18000, and 20000.

As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.