Operations Task Lead in Washington, DC at General Dynamics Information Technology

Date Posted: 8/12/2019

Job Snapshot

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Job Description

The Office of the Chief Information Officer (OCIO) Service Delivery Staff (SDS), an ISO 20000 certified organization, provides information technology (IT) services for the Department of Justice. The service scope ranges from enterprise level (used by approximately forty DOJ sub organizations, referred to as “Components”, such as the Drug Enforcement Agency, United States Marshals Service, etc.) to multi-component systems to single purpose built application for an office, board, or division. Other than several enterprise systems, the primary customers are the Justice Management Division (JMD), and approximately ten Senior Leadership & Management Offices (SLO/SMOs) such as the Office of the Attorney General, or Office of Solicitor General or Office of the Pardon Attorney.

Within SDS, the SDS Application Technical Services (ATS) and Collaboration and Web Services (CWS) teams are responsible for service and solution design, and the sourcing, implementation, operations and maintenance, and ongoing continuous improvement of their services.
• Application Technical Services includes full lifecycle enterprise, organizational, administrative, and Senior Management Office (SMO) applications, Remedy Information Technology Service Management (ITSM) suite, as well as programmatic support
• Collaboration and Web Services include web site development and operations, including both DOJ public web sites and DOJ intranet, SharePoint, and other web tools.
SDS provides the DOJ Service Desk as the central point for incident handling. All services use the DOJ Service Desk and Remedy for Tier 1-3 incident handling, problem management, and change management. SDS follows ISO 2000 process standard for service delivery, aligns to PMI PMBOK for project management, and uses agile methods for application delivery.

The contractor shall provide support to the ATS and CWS teams as follows:
• Provide on-going operations and maintenance (O&M) support for existing services
• Support the needs of JMD and SMOs with new solutions led by ATS and CWS teams
• Transition new systems and customers into SDS managed services for improved delivery as part of DOJ consolidation and efficiency improvements
• Replace or improve existing legacy portfolio with upgraded, cloud based systems where applicable
• Continuously improve service delivery with technical and service enhancements with benefits in cost, quality, innovation, timely delivery, and customer satisfaction

Operations Task Lead:
• Utilizes one or in combination with the following Microsoft Azure tools: System Center Configuration Manger (SCCM), Service Center Operations Manager (SCOM) and Operations Management Suite (OMS).
• Supports Windows and Linux based environments for GOT, COTS, custom and mobile applications.
• Performs Operations Management oversight of application and database physical, virtual and cloud infrastructure.
• Leads Request for Service (RFS), Request for Change (RFC) intake, planning and execution using Remedy.
• Monitors Change Log maintenance, prioritization and workload planning.
• Does Project effort, risk and complexity estimating, schedule and task planning.
• Ensures security of application data, and patch level compliance of application, databases and host environments.
• Supports Change Control Board (CCB) procedures.
• Supports continuous deployment with DevOPS tools, planning and agile processes and thinking.
• Support ISO 20000 and ITIL processes.

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training, and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs, and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.','industry