Quality Analyst in Washington, DC at General Dynamics Information Technology

Date Posted: 8/16/2019

Job Snapshot

Job Description

This position is not yet funded


Duties include:

Provide program support as a Quality Analyst

Conduct process and product audits documenting the results

Write and follow up on recommendations, corrective action requests

Architect Quality Assurance Surveillance Plan

Write Quality Management Plan

Monitor & report –for changes that have impact/potential impact on Service Desk operations.

Serve as a Service Desk expert

Serve as resource/mentor for new staff members

Developing new checklists or modifying existing checklists to guide QA audits/review

Provide technical and administrative direction for Tier 1.0 and Tier 1.5

Assure government standards/requirements are adhered

Make recommendations, if needed, for approval of process and procedures

Required Proficiency: 

Strong verbal and written communication skills.

Experience working in Service Desk

Experience as a quality analyst

Preferred Experience: 

3-5 years quality assurance expereince

Degree Desired: 
Bachelor’s Degree or equivalent work experience

Work Experience Required: 

5+ years of relevant experience  

Certifications Required:

ITIL Foundation Certified

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training, and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs, and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.','industry