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SAN Administrator - Top Secret in Blue Ridge Summit at General Dynamics Information Technology

Date Posted: 2/12/2019

Job Snapshot

Job Description

SAN Administrator provides technical support for the JSP-SSB (Pentagon Enterprise Storage Services Branch) environment. The SAN Administrator is required to answer service calls from other technicians, open and escalate customer tickets, perform initial troubleshooting of workstations, servers, fiber channel switches, IP switches and storage arrays. The candidate will be responsible to route tickets accordingly to Tier II and Tier III support staff within the JSP-SSB. Additionally, the candidate will monitor support email requests and open tickets, perform workstation and server patching; monitor the enterprise storage area network, and other duties as they apply.  The candidate is responsible for excellent customer service delivery and must have exceptional attendance and punctuality.  The candidate must be team orientated and flexible on covering shifts or traveling to remote sites on occasion should the need arise.

The candidate provides second level support for helpdesk incidents and requests.  The candidate will assist in providing guidance and training to Helpdesk Technician Level associates.

Primary work hours will be Shiftwork ; flexibility of schedule within the team is required to provide either 0700-1900 or 1900-0700 service desk coverage.


Job Requirements

  • Security+ CE and DoD 8570 directive computing certifications currently in good standing
  • Current Secret level security clearance eligible for TS/SCI level
  • 2-4 year degree in Information Technology, Computer Science or related field equivalent
  • 3+ years of experience in Information Technology or related discipline is required
  • Experience in computer/network operations. The candidate requires some knowledge of the following:  principles, methods and techniques used in network troubleshooting and support, associated terminals and network management software, and Desktop Operating Systems and Applications
  • Excellent communications skills
  • Intimate knowledge of Microsoft Windows operating systems as well as the entire Microsoft Office Suite
  • Excellent organizational skills
  • Intimate knowledge of computer hardware and software
  • Good knowledge of computer networking
  • Basic knowledge of phone systems.
  • Proven interpersonal skills.
  • Knowledge of storage, high availability and networking technologies
  • Understanding of SAN technologies, hardware, software and related tools


Additional Qualifications:

  • Responsible for ensuring uptime on the PC’s throughout the facility
  • Responsible to maintain the associates’ system uptime
  • Assisting with software installations upgrades support
  • Assisting with maintenance and accuracy of the software license database
  • Responsible for equipment uptime/maintenance on items such as printers, projectors and copiers
  • Supports Management with Visual Equipment setup and operation
  • Give second level support for video conferencing equipment
  • Responsible for inventory, including storage and stock levels
  • Assists new employee, where applicable, with proper computer set-up and network hook-up
  • Ability to troubleshoot and resolve new issues without direct supervision/direction
  • Exercises effective communications levels and fosters team building
  • Adheres to all safety procedures and good housekeeping standards
  • Will assist with vendor relations such as ordering and technical support as needed
  • Assisting with creating/updating effective documentation for supported software
  • Provide On-Call assistance as needed
  • Performs other assignments as required

Preferred Qualifications:

  • Hitachi Storage technology certification or equivalent
  • EMC storage technology certification or equivalent
  • Experience with EMC SRM and/or EMC Smarts, PRTG, or Hitachi Command Suite
  • ITIL Foundations certified
  • Familiarity with VMware VSphere
  • Knowledge of blade server technology
  • Familiarity troubleshooting and/or configuring Brocade fiber channel switches
  • Experience troubleshooting and/or configuring Cisco switches and routers
  • Responsible to maintain the associated system uptime
  • Assisting with software installations upgrades support
  • Assisting with maintenance and accuracy of the software license database
  • Responsible for equipment uptime/maintenance
  • Assisting with maintenance and accuracy of the software license database
  • Responsible for equipment uptime/maintenance

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.