Senior AVAYA Voice / Communications Lead in Washington at General Dynamics Information Technology

Date Posted: 8/30/2018

Job Snapshot

Job Description

The Senior Voice/UC Communications Lead will be responsible for generating the most Innovative, Intuitive, and Integrated solutions that can be deployed to meet the communications needs of Enterprise users. In addition, they will maintain and update unified voice, video, and web conferencing communications infrastructure and services by providing full lifecycle engineering support resulting in solutions that are secure, effective, responsive, complete and efficient. 

The successful candidate will be responsible for:

  • Avaya CM/Unified Communications products;
  • Legacy telecommunications services (e.g., analog, digital PSTN lines and trunks, etc.);
  • The management and maintenance of Avaya CM infrastructure;
  • Maintaining and improving voice quality standards through identification and resolution of discovered issues;
  • Assessing a unified communication infrastructure to identify and analyze critical performance indicators and operational gaps that can pose significant risk;
  • Performing communications system’s health assessments to include technology and/or routing protocols including review of systems device health and collection of performance-related data;
  • Providing optimization support on service modules in support of Avaya’s Family of Communications products including software configuration, performance engineering and optimization, knowledge transfer and junior staff mentoring;
  • Integrating technical requirements and design goals into the overall enterprise network design;
  • Providing direction and leadership to less experienced staff;
  • Maintaining subject matter level expertise in unified voice, data, and video technologies and systems administration capabilities, and
  • Providing tier 2/3 support to investigate and resolve problems, inefficiencies, and performance issues which may require shift work or after hours call-in 7/24/365 to meet customer SLAs;
  • Ensuring updated SOPs exist for all aspects of Voice/UC network and server operations.
  • Various ticketing systems and managing customer reported issues by opening, maintaining, and closing tickets to meet SLA and KPI initiatives.
  • Installation and support of Avaya 96xx IP and SIP phones
  • Avaya Aura System Knowledge
  • Avaya Call Center
  • Voicemail Support
  • Service desk support

Job Requirements

  • Eligible to obtain a Public Trust clearance
  • 10 years of general experience with 8 years of specialized experience, or without degree, at least 9 years of experience must be related to the position.

Desired Certifications:

  • Avaya Certified Support Specialist
  • Avaya Certified Implementation Specialist
  • CCNA

Desired Experience:

  • Audio and Video implementation and support
  • Wireless device implementation and support
  • Multi-Media implementation and support
  • Collaboration implementation and support

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.