View All Jobs

Senior Human Resources Manager (Call Center Operations) in Lawrence at General Dynamics Information Technology

Date Posted: 2/4/2018

Job Snapshot

  • Employee Type:
  • Location:
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

The Health & Civilian Solutions Division of GDIT is hiring for an exciting opportunity for a Senior Human Resources Manager to support our call center operations.  This position can be located in Lawrence, Kansas or Hattiesburg, Mississippi or Lynn Haven, Florida or Riverview, Florida.  The Senior Human Resources Manager will manage the human resources activities of a Sector within our Health & Civilian Solutions Division.  Responsibilities include but not are limited to the following.

  • Manages the human resources activities of a Sector within the Division.
  • Supervises and directs the work of assigned human resources staff, including subordinate Supervisors and/or Managers.
  • Manages human resources functions such as recruitment activities, compensation administration, new hire orientations, and employee benefits administration to ensure positive employee relations in keeping with company objectives.
  • Reviews personnel actions to ensure fair and equitable application of human resources policies, as well as compliance with applicable federal, state, and local laws.
  • Provides guidance and training to managers and supervisors in the interpretation of human resources policies and procedures.
  • Coordinates with HQ and Division human resources staff for activities such as performance appraisals, compensation actions, promotions, employee relations, etc.
  • Serves as Employee Relations representative for the Sector.
  • Maintains current knowledge of relevant human resources procedures and practices, and relevant labor laws.
  • Travel to company locations and client sites may be required.
  • Responsible for collaborating to design an organization that effectively executes their business strategy and produces requisite business results. Collaborates with HR and line leaders to develop and execute HR programs and processes that support specific business objectives.
  • Assists with developing the change management strategy within the business to support the implementation of HR and business programs and initiatives in support of stated business transformation activities. Will act as the senior adviser inside assigned organization during the implementation phase.
  • Leads the HR programs and processes within the business. Assesses HR implications of the business strategy, identifies opportunities to further meet business needs, and designs solutions.
  • Work with clients to plan, organize, direct, implement and evaluate/measure the HR initiatives as outlined in the overall HCSD HR Strategy
  • Services as the HR expert and "account manager" for the locations they support.
  • Serves as Employee Relations manager for the locations they support. Esures HR staff complete thorough and timely investigations to all EP referrals and employee relations issues. Ensuring appropriate follow-up to relevant parties in a timely manner.
  • Work closely with senior leaders and managers to provide expertise and hands on support in multiple areas including: workforce planning, employee retention / relations / engagement, management coaching, performance management and change management.
  • Act as the Subject Matter Expert for their business on the following core HR activities:
    o Manage, recommend and implement remedies on employee relations issues (to include conducting thorough and objective investigations, assessing risk, and determining appropriate course of action);
    o Provide performance management guidance to line management for coaching, counseling, career development, and disciplinary actions;
    o Act as point-of-contact and advisor on compensation actions, including individual promotions, equity adjustments and related actions;
  • Track and analyze stats on employee suspensions, terminations, and voluntary separations for assigned contracts. Recommend action based on this analysis.
  • Coach managers in effective employee relations practices by building strong leadership skills and establishing best practices, employee engagement, organizational development and performance management.
  • Proactively assesses risks to business and provides guidance to customers, and uses sound judgement to promptly escalate potential concerns.
  • Supervisors and directs the work of assigned human resources staff, including subordinate Supervisors and/or Managers.
  • Manages human resources functions such as compensation administration, new hire orientations, and employee benefits administration to ensure positive employee relations in keeping with company objectives.
  • Serves as Employee Relations representative for the locations they support.
  • Acts as a liaison between employees and HQ HR staff.
  • Participates in special projects as required.

Job Requirements

• 10-12 years of related human resources experience, including supervisory or management experience.
• Excellent relationship management skills are required
• Maintains current knowledge and understanding of regulations and practices, new developments, and applicable laws regarding Human Resources, including knowledge of Federal and State HR related laws.
• Ability to diagnose and analyze complex problems and identify and drive appropriate solutions.
• Ability to make effective presentations to small and large groups of employees, management of the business organization supported, and management of higher organizational levels in their business unit.
• Proficiency in the use of PeopleSoft HRIS, and other relevant software.

• Demonstrated experience in partnering with managers to deliver HR solutions.
• Experience providing hands-on HR Business Partner support for dispersed employee populations.
• Proven ability to engage, interact, and influence business outcomes.
• Comfortable handling complex HR issues and communicating both horizontally and vertically in a heavily matrixed organization.
• Demonstrated practical experience with concepts, practices and procedures across multiple HR disciplines, including employee relations, compensation and benefits, development, and performance management.
• Experience working in a customer contact center/call center environment preferred.
• Federal government contracting industry experience is highly preferred.
• Working knowledge of Service Contract Act (SCA) experience highly desired.
• Professional Certification (PHR, SPHR) preferred

As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.