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Senior ITIL SME in Ft Huachuca at General Dynamics Information Technology

Date Posted: 2/8/2019

Job Snapshot

  • Employee Type:
  • Location:
    Ft Huachuca
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Provide ITIL infrastructure subject matter expertise to develop, improve, integrate, measure, and report on operational processes and comply with ITIL processes.

  1. Apply best business practices to assess, develop, maintain, and update ITIL infrastructure documentation.
  2. Work with a team in implementing an ITIL methodology for customers to include creating, sustaining, and improving enterprise service management processes.
  3. Apply best business practices to assess, develop, maintain, and update ITIL infrastructure documentation.
  4. Provide ITIL training and facilitate knowledge transfer among contractor and government personnel.
  5. Verify that services and service levels are of value to the customer and that services meet agreed to needs.
  6. Assist in oversight of organizational design & transformation.
  7. Utilize appropriate frameworks and models in the development of tailored material for decision-making purposes that will meet the unique needs of the customer.
  8. Provide ITIL technical leadership and mentorship to junior ITIL foundation and practitioner knowledgeable team members.
  9. Independently compose and deliver ITIL activity reports and presentations of the highest professional quality.

Job Requirements

Certifications: ITIL Expert Level Certificate or higher

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.



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