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Sr Enterprise Operations Center (EOC) Specialist in Jacksonville at General Dynamics Information Technology

Date Posted: 3/13/2018

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Job Description

The Senior Enterprise Operations Center (EOC) Specialist is responsible for monitoring and operating computers and related peripheral equipment. Other responsibilities include:

  • Sets up, monitors, and operates enterprise monitoring systems including, network, security and performance monitoring systems
  • Monitors enterprise systems, alerts, error messages and responds accordingly.
  • Evaluates alerts/error messages for impact and urgency and coordinates appropriate escalations and response actions
  • Identifies network/systems problems, isolates root causes, and initiates corrective actions.
  • Troubleshoots and resolves systems and network related issues
  • Reviews service/problem tickets, log files, and others to proactively identify performance trends and escalates to the appropriate program team for further analysis and resolution in a timely fashion
  • Creates service/problem tickets and routes appropriately
  • Maintains records and prepares reports as required.
  • Develops and updates Standard Operating Procedures (SOP)
  • Recommends process improvements to management
  • Assists in performing system back-ups
  • Participates in special projects as required

Job Requirements

i) 3 – 5 years of related enterprise IT monitoring and reporting experience.

ii) 2-4 years using Enterprise Monitoring tools – SolarWinds, Splunk, Traverse, and others

iii) 2-4 years experience with an ITSM tool (ServiceNow, Remedy, etc.)

As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.