Sr Systems Administrator in Ft Belvoir at General Dynamics Information Technology

Date Posted: 10/14/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Ft Belvoir
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    10/14/2018
  • Job ID:
    2018-45016

Job Description

Contract: I2TS 3

Position: Sr Administrator, Systems – Systems Administrator Level 3 (L3) Enterprise Service Desk

Location: Ft. Belvoir, VA

General Summary:

GDIT is seeking candidates to support the US Army Intelligence and Security Command (INSCOM). Under the I2TS 3 task order, INSCOM ensures reliable, uninterrupted availability of Command, Control, Communications, Computers, and Information Management (C4IM) including: networks, hardware, software, engineering, and specialized tools at the point of customer need to support INSCOM's mission. INSCOM and its MSCs provide the enabling layer to connect the Army and its tactical formations to defense and national intelligence agencies via tactical networks. The ability to provide mission critical intelligence is dependent on the successful use of its information technology (IT) networks worldwide.

Principal Duties and Responsibilities:

An I2TS 3 Systems Administrator will

  • Serve as an Enterprise Service Desk System Administrator and Shift Lead or Alternate Shift lead as part of the Enterprise Service Desk (ESD) supporting Tier I through Tier III resolutions for user and network incidents, issues and events.
  • Be responsible for maintaining and improving system functionality through proactive interaction with the customer.
  • Lead and assist the team with informative and structured guidance on proper on-site, on the floor, technical and system administration support through troubleshooting, identifying and isolating issues, conducting root cause analysis, and implementing appropriate solutions to software anomalies as they occur at the desktop and/or server level.
  • Prepare technical review of all anomalies and failed systems accurately depicting the problem and/or solution for feedback to users or developer/vendor.
  • Perform systems administration of desktop and server systems connected to local and wide area networks. Desktop system management responsibilities involving account monitoring, security, Operating System (OS) installation, and other local area system administration related functions
  • Provide support for implementation, troubleshooting and maintenance of IT systems
  • Manage IT system infrastructure and any processes related to these systems
  • Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
  • Provide Tier 1 and Tier 2 problem identification, diagnosis and resolution of problem
  • Provide support for the escalation and communication of status to agency management and internal customers
  • Provide support for the dispatch system and hardware problems and remains involved in the resolution process
  • Configure and manage UNIX and Windows operating systems
  • Install/load operating system and application software on both physical and virtual systems.
  • Isolate and resolve hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination thereof
  • Troubleshoot, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance
  • Integrate new technologies into new and existing systems including the transition and migration of corporate, mission, and business support systems
  • Provide software patching for supported systems.
  • Maintain systems in both a physical and/or virtual systems environment
  • Apply Group Policy Updates
  • Diagnose and rectify user system and servicer issues, executing function escalations to appropriate teams for resolution.
  • Support for all change requests of all “user facing” devices and systems
  • Engage other service providers and functional teams for remediation of work issues and flow
  • Perform customer engagement daily, leading the team as the first level of resolution for customer related incidents
  • Participate in the planning and implementing of software and/or system upgrades or modifications
  • Ensures the installation and setup of new software
  • Makes recommendations on new software

Desirable Skills / Experience:

  • Ability to provide in-depth experience in trouble-shooting IT systems
  • Be able to provide detailed analysis and feedback to agency management and internal customers for escalated tickets
  • Must have excellent customer service etiquette and skills

     

Certification(s): 

  • DoD 8570.01-M IAT Level II Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contract
  • Required Security Environment Certification: CompTIA Security+ CE or equivalent
  • Computing Environment certification based on specific assigned role:
  • Required Computing Environment certification: MCSA Windows Server 2012 or 2016, Solaris 10, Linux+, VCP5, etc.

 

Security Clearance:

  • TS/SCI required

Additional:

  • Candidates must be willing and able to attain a CI Polygraph for certain positions as determined by the contract
  • Travel may be required in support of customer's misison requirements 

Job Requirements

5-8 years of directly related experience in systems administration and analysis.

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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