Supervisor, Help Desk in Tyndall AFB at General Dynamics Information Technology

Date Posted: 10/14/2018

Job Snapshot

Job Description

Is in control of the Operations Center Branch as Shift Supervisor of Operations Center CyberSecurity Service Center.  Responds to cyber controls service desk incidents, problems, and service requests.  Manages the service desk and technical support operations.  Supports field surveys, installation and operational support.Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.   Associated tasks include;
1. Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems. 
2. Installs, configures, and upgrades computer hardware and software.
3. Provides end-user software troubleshooting and support.
4. Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.
5. Provides troubleshooting and support.
6. Participates in the administration of e-mail systems.
7. Provides phone and help-desk support for local and off-site users.
8. Provides guidance and work leadership to less-experienced technicians, and may have limited supervisory responsibilities.
9. Analyzes customer needs to determine functional and cross-functional requirements. 10. Maintains current knowledge of relevant technologies as assigned.
11. Participates in special projects as required.

Job Requirements

- 5-8 years of directly related experience supporting help desk operations.

- Passports are required to support on-site staffing and travel requirements.
- There will be CONUS and OCONUS travel for assessments, installations, and to support on-site sustainment.
- Cyber security certification by position are required (IAT I/IAM I)
- DoD SECRET clearance required.
- Knowledge of Industrial Control Systems (ICS) security highly desired but not required.
- Familiarity with USAF EITDR and DoD eMASS desired but not required.
- Knowledge of DOD and Air Force DIACAP, Risk Management Framework (RMF), Information Assurance, and NETOPS is a plus.
- Familiarity with NIST 800 series desired but not required.
- Experience with DoD and US Air Force (USAF) desired but not required.

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.



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