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Help Desk Supervisor in Camarillo at General Dynamics Information Technology

Date Posted: 2/14/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Camarillo
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    2/14/2019
  • Job ID:
    2019-51468

Job Description

Do you hold an active US government security clearance? Are you interested in work that gives you the opportunity to use your skills to solve complex problems?  Would you like to join a team that encourages ingenuity and is mission driven?  Would you like to join an organization that makes a difference for our warfighters and our citizens?

GDIT was recently awarded the Joint Strike Fighter (JSF) F-35 IT program support contract.  We are providing knowledge-based, information assurance and cybersecurity IT services to the F-35 JSF Virtual Enterprise (JVE) network in support of the F-35 Lightning II Joint Program Office (JPO). Our services include program management, enterprise performance management, enterprise architecture, implementation of emerging capabilities and requirements, life cycle management, operations & maintenance, enterprise data management, service desk support and IT training. 

We are building a team of dedicated professionals and are currently seeking a Help Desk Supervisor

The selected candidate's responsibilities include:

  •  Supervises assigned technical support staff in support of networked and stand-alone computer users and systems.
  • Supervises staff in recognizing, identifying, isolating, and resolving problems with information systems products and services.
  • Supervises the installation, testing, and setup of new hardware and software.
  • Assists subordinate technicians in resolving complex computer and/or network problems.
  • Recommends new hardware and software as needed.
  • Maintains current knowledge of relevant technologies as assigned.
  •  Participates in special projects as required.

Job Requirements

Minimum Experience Required:

  • Five (5) years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale government customer.
  • Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone, as appropriate.
  • Experience with Remedy/Help Desk Management Systems.
  • Progressive experience in the management of a technical support team.
  • Experience developing and providing Service Level Agreements and Help Desk deliverables.
  • IAT Level II baseline certification in accordance with DoD 8570.01-M, Information Assurance Workforce Improvement Program, (or achieve within six months of TOA or hiring)
  • Certified as a Microsoft Certified Desktop Support Technician (MCDST).
  • Active TOP SECRET clearance required.

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.



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