Systems/Applications Lead in John C. Stennis Space Center, MS at General Dynamics Information Technology

Date Posted: 8/12/2019

Job Snapshot

Job Description

NASA Shared Services Center (NSSC) provides Human Resources processing, Financial Management processing, Acquisition and Information Technology services to NASA and its Centers.  The candidate must embrace NASA values, understand the NSSC’s vision and mission, focus on customer service and be accountable to NSSC performance requirements. The work involves establishing procedures and standards that affect NSSC application and web site planning, architecture, design, development, integration, security and business continuity with responsibility for the management of the NSSC IT applications, web sites and IT Investment Portfolio. It includes staying informed of current business activities and researching innovations for inspiration and opportunities to improve NSSC application and web site capabilities and services and to reduce cost.


IT Application Project Planning and Management

  • Plans and manages complex IT projects involving interrelated disciplines and multiple stages of the systems development life cycle.  Integrates systems analysis, software development, database administration, and customer support into the project plan.
  • Prepares cost analyses of alternative approaches to systems solutions considering factors such as business priorities, operations impact, and available resources.  Makes recommendations for patching, upgrading and/or enhancing existing applications, or for purchasing or developing new applications or plug-ins that most effectively satisfy customer needs.  Develops and manages IT Demands to present to NSSC IT Governance Boards for prioritization.
  • Identifies NSSC information systems requirements and develops IT project estimates, schedules, and contingency plans.  Recommends the overall IT project plan, budget, tasks descriptions, work breakdown schedule, and deliverables.  In conjunction with customers, develops Agile Scrum user stories and participates in Agile Scrum backlog grooming and sprint reviews and monitors project activities/resources to mitigate risks. Provides project status updates to the NSSC IT Governance Boards and the ServiceNow Steering Committee as applicable.
  • Maintains liaison with customers on technical, management, and budgetary matters concerning specific aspects of the project.  Leads implementation activities to ensure the testing and integration of all systems components including procedures, databases, user training and policies.  Serves as the NSSC representative on the Application Portfolio Management Working (APM) group and provides updates and recommendations to the NSSC Applications Program Board voting member.

ServiceNow Subject Matter Expert

  • Provides ServiceNow expertise for proposed projects and initiatives in NSSC ServiceNow instances such as replacing legacy applications and web sites with ServiceNow capabilities. Cross-flows proposed ServiceNow projects and initiatives with the NSSC ServiceNow Steering Committee and facilitates the NSSC ServiceNow Steering Committee meetings.
  • Maintains awareness of ServiceNow patch and upgrade configuration changes and manages projects to ensure NSSC ServiceNow instances remain compliant.

Systems Analysis

  • Analyzes systems requirements in response to Federal, Agency and NSSC IT policy and standards changes, business requirements, operations incidents and risks, and costs. 
  • Provides expert evaluation of the requirements, analyzes alternatives, and recommends cost-effective technical solutions relative to the NSSC application or web site lifecycle state. Writes technical business cases and coordinates the implementation of improved IT tools and practices.
  • Participates in application and web site change management activities such as reviewing system, application, and infrastructure configuration change requests and interfacing with the NSSC Customer Relationship Management (CRM) team to communicate change/outage information to affected users. 

IT Investment Portfolio Management

  • Responsible for managing the NSSC IT Investment Portfolio and providing the deliverable products.  Coordinates updates and changes to the NSSC IT Investment Portfolio with the NSSC Enterprise Architect.
  • Registers and updates all NSSC-developed applications and web sites in NASA’s new Agency Application Rationalization Tool (AART) per Nex-Gen Performance Requirements. 
  • Participates in regularly scheduled Agency IT Investment Portfolio meetings and as needed, in Agency IT Investment Portfolio working groups. Provides responses to Agency data calls regarding NSSC applications and web sites.

IT Policy/Guidelines Development and Governance

  • Develops directives for NSSC implementation of Agency and Federal policy changes that impact NSSC Applications. Analyzes statutory requirements against existing NSSC directives to assess the degree of change necessary to comply with new requirements.  Coordinates comments on proposed revisions to directives as part of the review process and incorporates comments or resolves issues to produce the final NSSC directive.
  • Leads the implementation of IT policy and guidelines developed under the guidance of the Program Manager to include mission goals, objectives, and implementation strategies.  Coordinates and oversees activities among several organizational units for carrying out objectives.
  • Participates in the NSSC Change Advisory Board and Configuration Control Board (CAB/CCB), Information Technology Project Management Board (ITPMB), and Information Technology Council (ITC) meetings per NSSC IT governance Directives.

Business Continuity

  • Responsible for NSSC IT application and web site contingency planning, activation, execution, and disaster recovery.
  • Review and maintain NSSC Business Continuity and Disaster Recovery Plans and Checklists for all NSSC IT applications and web sites and be knowledgeable of contingency and disaster recovery plans for critical partner organizations such as the NCCIPS and AAO, Cloud Service Providers (CSP), and providers of interfacing systems.
  • Assist with NSSC Business Continuity and Disaster Recovery Plan audits and test exercises. As requested, the incumbent shall support Agency IT systems contingency planning, disaster recovery, and test exercises.

Develops and configures systems specifications that address business requirements, processes, and that fit within architecture standards. Involved in planning of system and development deployment as well as responsible for meeting software compliance standards. Evaluates interface between hardware and software, operational requirements, and characteristics of overall system. Establishes and documents system parameters and formats, ensures hardware and software systems compatibility, and coordinates and/or modifies system parameters in terms of existing and projected computer capacity and capabilities. Revises existing systems and tests functionality of the system to correct deficiencies and maintain more effective data handling, data integrity, conversion, input/output requirements, and storage. May document testing and maintenance of system updates, modifications, and configurations. May act as a liaison with other business functions.

DESIRED QUALIFICATIONS: BS or equivalent + 5 yrs related experience, or MS + 3 yrs related experience

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training, and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs, and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.



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