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Systems Support Technician, w/Poly in McLean at General Dynamics Information Technology

Date Posted: 3/5/2019

Job Snapshot

Job Description

This position is one of our 24/7 positions and the hours are as follows:

Hours: 6:00am-2:30pm, M-F
Required Skills/Experience: Vegas Application experience / System Monitoring,Tier 1/2 hardware and software troubleshooting, Excellent customer service
Required Certifications: N/A
Desired Skills/Experience: N/A
Desired Certifications: N/A

• General duties include; collecting, logging and implementing customer requirements/work orders, installation of desktop (and some server) hardware and peripherals, problem troubleshooting and customer support service support on all issues and problems related to the network and related elements (i.e., Microsoft XP, Microsoft Office, Windows 7, Lotus Notes, etc.)Provides a total customer support service as a single point of contact for all issues relating to IT and IS services for a particular customer.
• Train users and answer questions.
• Answer users' inquiries regarding computer software and hardware operation to resolve problems, including requirements originating from a field location.
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
• Oversee the daily performance of computer systems.
• Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
• Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.
• Update and communicate with users about problem progress.
• Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
• Monitor events and perform corrective actions according to documentation.
• Escalate incident reports to required groups and monitor as defined in SLA.

Manages the functionality and efficiency of a group of computers running on one or more operating systems

Job Requirements

8+ years of experience

As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors. With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services. GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.