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Technical Trainer in Washington at General Dynamics Information Technology

Date Posted: 3/17/2019

Job Snapshot

Job Description

Develop and revise IT training courses and prepare appropriate IT training documentation and instructor materials; train personnel by conducting formal classroom courses, workshops, seminars, and/or computer based/computer aided training for software and hardware.  Answer user “How to” questions received at the Service Desk via phone. 

Additional Roles and Responsibilities:

  • Develop, organize, and conduct training classes monthly and custom courses as necessitated by new software/hardware versions as well as user feedback and configuration changes
  • Develop IT course materials to address users and IT managers including hands-on exercises and training documentation
  • Manage queue of user requests for “How To” support and document and close tickets as required.
  • Review metrics to identify areas needing new IT training necessary to proactively help users
  • Direct structured learning experiences customized for divisions, regional offices or special populations as necessary
  • Create and update all learning/training materials and literature
  • Create and maintain a training course and materials repository
  • Responsible for timely training of help desk technicians
  • Creates weekly agendas for selected meetings, complete and post meeting minutes
  • Provides QA ticket reviews weekly.

Job Requirements

  • Comprehensive knowledge of training plan and curriculum design and development
  • 1-3 years experience 
  • Knowledge of implementation and facilitation of technical, operational, and/or specialty training events and program
  • Excellent teaching, facilitation, training documentation, speaking, and writing skills
  • Ability to assess training needs and objectives
  • Ability to design, develop, implement, and evaluate responsive programs and initiatives including training plans, curricula, and methodology
  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
  • Strong knowledge of MS Desktop productivity tool specifically Microsoft Office products such as Excel, Powerpoint and Word
  • Ability to stay on top IT industry trends and innovation to remain a relevant IT expert and deliver meaningful, accurate and impactful training.
  • Obtain a Public Trust Security Clearance

Desired Certifications:

  • CTT – Certified Technical Trainer
  • ITIL v3 Foundations
  • MCT – Microsoft Technical Trainer

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.