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Technician, Systems / Case Coordination Program in Rockville at General Dynamics Information Technology

Date Posted: 6/14/2018

Job Snapshot

Job Description

What does ORR do? The Office of Refugee Resettlement (ORR) transfers unaccompanied children from the Department of Homeland Security (DHS) into the care and custody of a safe sponsor. By doing this, we are able to help children in need become integrated members of American society.

GDIT seeks a Network Technician resource for its Case Coordination program (ORRCC). The position is part of PMO for the ORRCC program and will report to PM or PMO designee.

Duties and Responsibilities:

  • Monitors and responds to hardware and software problems utilizing a variety of hardware and software testing tools and techniques.
  • Installs and configures applications software and related hardware (such as desktops, servers, and related peripherals like printers, scanners, drives, monitors and video teleconferencing hardwarProvides software and system troubleshooting and support.
  • Provides technical support and training to end-users.
  • Maintains current knowledge of relevant technology as assigned.
  • Participates in special projects as required.

Job Requirements

  • 1-3 years of directly related experience supporting information systems operations.


  • Knowledge of the principles, methods, and techniques used in information system troubleshooting and support.
  • Knowledge of related hardware and software.

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.