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Tier III VTC Network Administrator - Mid Shift - TS/SCI in Colorado Springs at General Dynamics Information Technology

Date Posted: 12/12/2018

Job Snapshot

Job Description

The NOC is currently seeking a talented Tier III Video Teleconferencing (VTC) Administrator with an active TS/SCI clearance to provide monitoring; maintenance; and support of video communications networks for the Mid-shift. The successful candidate will be responsible for providing Tier II level resolution and customer support to scheduled or active; video teleconferences (VTCs). The candidate will also be responsible to provide VTC outage documentation utilizing customer provided Incident Tracking software. The main tools utilized in this role include: VC Wizard VTC scheduling software; SharePoint; Support Web Incident Tracking System; Tandberg Management System (TMS) and other VTC support tools as needed.

Skill Requirements:

Comprehensive knowledge with Video Teleconferencing (VTC) service and support to include scheduling; monitoring; administrative support and technical assistance to Video Teleconference customers.

Manage the Video Networks for resource availability and conflicts.

Ensure compliance with VTC network security policies and procedures.

Assist in the development of the Rules of Engagement (ROE); and policies and procedures as they pertain to the VTC environment.

Possess understanding of H323 Protocol Stack.

Comprehensive knowledge of network topology; along with VTC network hardware and software tools listed above.

Comprehensive knowledge of operating systems and applications as they pertain to the VTC environment.

Provide work leadership to lower tier level personnel and assume supervisory responsibilities if necessary.

Interface with vendors to ensure proper performance of tools and software packages.

Process Authorized Service Interruptions (ASI's) as directed by GDIT Management.

Provide After Action Reports (AARs) for Problem Management resolution.

Participates in special projects as required by GDIT Management.

Key Competencies:

Interpersonal Skills

Communication skills - verbal and written

Listening skills

Problem analysis and problem solving

Attention to detail and accuracy

Customer Service orientation

Adaptability

Ability to work independently within a Team Concept

Ability to multitask in a stressful environment

Shift Work is required (work center is 24/7).

Position requires the candidate to pass the CI Poly

Job Requirements

5-8 years of directly related experience in network administration and support.

As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.

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