USC Technician (Night Shift) in Arlington at General Dynamics Information Technology

Date Posted: 9/7/2018

Job Snapshot

Job Description

Essential Functions:

  • Provide continuous coverage to the User Support Center (USC) during scheduled shift and remain on shift until relief coverage is available.
  • Provide on-call and recall support as-required to sustain 24/7/365 operations.
  • Provide ‘Mission Essential’ support availability, including physical coverage during inclement weather, holidays, and government closure.
  • Provide support of Primary, Secondary, and COOP locations within a 150 mile National Capital Region (NCR) area, including overnight lodging.
  • Ability to lift 25 pounds to a height of 3-4 feet and position self to maintain systems and equipment within the IT environment, including under desks and in enclosed spaces.
  • Respond to telephone, electronic mail, and/or walk-in requests for support for all systems and equipment within the IT environment.
  • Complete and document trouble tickets using applicable software, and policy and procedures within established SLA time windows.
  • Install, update, test, maintain, and provide corrective maintenance/troubleshooting for Operating Systems, templates, applications, and physical IT equipment.

Primary Functions:

  • Monitor all identified systems and services utilizing approved tools.
  • Administer, issue, and maintain user accounts, distribution/security groups, and passwords.
  • Provide BlackBerry mobile support (e.g .Password reset, activation, and troubleshooting etc.).
  • Provide VTC and VOIP endpoint support.
  • Provide installation, maintenance, queue management, and configuration support of direct connect and network based single purpose and multifunction printers.
  • Conduct fault isolation and resolution of network problems, whether cable, workstation, peripherals, or other hardware.
  • Perform basic maintenance and minor repairs on hardware and peripherals.
  • Provide data transfers between classified and unclassified networks according to prescribed policy and procedures.
  • Track, maintain, and distribute a stock of consumables and equipment cleaning supplies for IT equipment as identified by On-Site Manager or Lead (e.g. toners, ink, CD-Rs, DVDs, etc.)
  • Ensure technical safeguards are maintained to provide controlled user access, integrity of electronic mail, applications and user data.
  • Document procedures and processes used to research, assess, troubleshoot, test, and resolve support incidents.
  • Assist with maintenance of servers and network services.
  • Assist and coordinate with all support tiers as necessary to support project/task execution or with any escalated user requests or incidents.

 

Qualifications:

Required:

  • Hands-on technical experience (02 years)
  • Microsoft Windows 7 and newer (02 years)
  • Microsoft Office 2010 and newer (02 years)

Preferred:

  • Blackberry Server Administration (01 year)
  • Video Teleconferencing, VTC (01 year)
  • Voice Over IP, VOIP (01 year)
  • Microsoft Windows Server 2008 R2 and newer (02 years)
  • IAVM Compliance (02 years)
  • BMC Remedy (02 years

Job Requirements

2-5 years of directly related experience in systems administration and analysis.

Please note that the shift is from Tuesday-Saturday from 12:00 AM to 8:30 AM



Clearance:

  • Active TS SSBI; SCI Eligible
  • Interim clearance is acceptable for USC Technician

Certifications:

  • CompTia Security+ CE, CCNA-Security, or GSEC in good standing (IAT-II or higher)
  • Current (within 05 years) computing environment certification; Ex. Microsoft MCSA/MCSE

Travel:  Occasional travel may be required (< 10%) within 150 mile radius of National Capital Region (NCR) as needed.

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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